Case Manager - Karak

AMAL Project – Jordan | ICU – Istituto per la Cooperazione Universitaria

Location: 1 position covering Karak, with regular field work.

Type of Employment: Full-time, fixed term – 3 months.

Reports to: Field Coordinator.

Preamble

ICU – Istituto per la Cooperazione Universitaria – is an Italian International Non-Governmental Organization recognized by the European Commission and the Italian Ministry of Foreign Affairs, established in 1966. ICU implements development co-operation projects in developing countries and fosters information and education on international solidarity issues. ICU has been active in Jordan since 1999.

The project

The project “AMAL – Improved Access to Work for vulnerable Syrian refugees and Jordanians in the governorates of Amman, Zarqa and Karak” (AID 013186/01/0) is implemented by ICU (applicant and overall coordinator) in partnership with Save the Children Jordan (SCJ) and Athar for Youth Development, and is financed by the Italian Agency for Development Cooperation (AICS).

AMAL improves stable and lasting access to income for Syrian refugees and vulnerable Jordanians – with a focus on women, youth (18–35) and persons with disabilities – in the governorates of Amman, Zarqa and Karak. The project combines market-aligned vocational training (TVET), cash for training, paid internships and job matchmaking with grants and tailored support to micro, small and medium enterprises (MSMEs), and the active engagement of public institutions, the private sector and community-based organizations to foster inclusive and sustainable economic growth.

Overall aim of the Action: Contribute to the economic empowerment and the strengthening of the resilience of Syrian refugees and vulnerable Jordanians in Jordan.

Specific objective: Syrian refugees and vulnerable Jordanians – in particular women, youth and persons with disabilities – in the governorates of Amman, Zarqa and Karak obtain a stable income from employment or self-employment thanks to the development of market-aligned skills and the strengthening of MSMEs.

Expected results:

• R.1 Strengthened technical, practical and professional skills required by the local labor market among vulnerable Syrian refugees and Jordanians, with particular attention to youth, women and persons with disabilities.
• R.2 Promoted inclusive and sustainable entrepreneurship, contributing to the strengthening of micro, small and medium enterprises (MSMEs).
• R.3 Strengthened activation and participation of the public sector, private sector and community associations to promote inclusive and sustainable economic growth.

Job Description

We are seeking an experienced Case Manager to lead the identification and selection of project beneficiaries according to vulnerability criteria. The Case Managers will manage individual beneficiary files from first contact to enrolment or referral, ensuring that the selection process is fair, transparent, protection-sensitive and well documented.

Key Responsibilities and Duties

• Manage individual beneficiary case files from identification to enrolment in project activities or referral to other organizations and programs.
• Supervise and coordinate the work of the Enumerators, ensuring the correct application of the vulnerability criteria and selection quotas (30% Syrian refugees, 70% vulnerable Jordanians, at least 50% women, at least 15% persons with disabilities).
• Conduct in-depth vulnerability assessments and verify the eligibility of candidates.
• Provide beneficiaries with clear guidance on project services (TVET, life and soft skills training, cash for training, internships, matchmaking events) and on their rights and obligations.
• Identify protection needs and refer cases to competent organizations and services through existing referral pathways, in coordination with SCJ and other actors.
• Liaise with local CBOs, community leaders and partners to support outreach and community validation, ensuring the inclusion of marginalized groups.
• Maintain accurate, confidential and up-to-date documentation of all cases in the project database.
• Contribute to the verification of beneficiary lists and to reporting on the selection process.
• Apply ICU’s safeguarding, protection, gender and do-no-harm principles in all activities.

Qualifications and Experience

• Bachelor’s degree in Social Work, Social Sciences, Psychology or a related field.
• At least 2 years of case management experience with refugees and/or vulnerable populations.
• Good knowledge of referral pathways and protection services in Jordan.
• Previous experience supervising enumerators or outreach teams is an advantage.
• Strong interpersonal and communication skills, with proven ability to deal sensitively with vulnerable people.
• Good computer literacy and familiarity with beneficiary databases.
• Fluency in Arabic and good working knowledge of English.