Global IT Support Coordinator
Job Description
We are currently recruiting an IT Support Coordinator to join our Global IT team.
This is a remote position open to candidates based in RI countries of operation – ideally Jordan, Syria, Lebanon, Yemen, Palestine or Türkiye.
At Relief International, we are committed to building a representative, inclusive and authentic workplace. We strongly encourage applications from candidates from minoritized backgrounds those who bring lived experience of the contexts in which we work.
This role is classified as requiring standard pre-employment checks.
About Relief International
Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing. We work in countries across Africa, Asia, and the Middle East, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience.
About the Opportunity
The role provides direct IT support to Jordan, Lebanon, Syria, Türkiye, Palestine, and Yemen, while also contributing to the global IT support function, including support for Sudan and Global Teams. Operating in complex, high-context environments with limited IT infrastructure in some locations, the position requires a high degree of autonomy, problem-solving, adaptability, and the ability to deliver reliable IT services across multiple countries.
The IT Support Coordinator ensures effective, timely, and compliant IT services for multiple RI country programs and global operations. The role delivers advanced technical troubleshooting, system access management, software provisioning, and IT capacity building across multiple high-risk operating environments. It also serves as the primary IT focal point for countries without local IT staff and as a backup to existing country IT roles.
Your Responsibilities
This role includes the following responsibilities.
- Provide advanced IT support across multiple RI country programs, resolving complex issues related to Microsoft 365, SharePoint, OneDrive, user access, software applications, and business systems.
- Act as the primary IT focal point for designated country offices, ensuring reliable and timely support in locations with limited or no local IT presence while maintaining business continuity.
- Manage user accounts, system access, permissions, and onboarding activities, ensuring secure and compliant access to RI systems and platforms.
- Support and mentor country IT staff and focal points, delivering guidance, training, and practical assistance to strengthen IT service delivery and compliance with RI policies.
- Coordinate software licensing, technology procurement, and asset management processes, ensuring compliance with organizational policies, donor requirements, and security standards.
- Monitor and maintain regional IT infrastructure and network devices, supporting cybersecurity controls, system integrity, and adherence to approved security baselines.
- Partner with country and global teams to identify technology solutions that improve operational effectiveness, support humanitarian programming, and enhance user experience across RI’s global operations.
- Proven experience in IT support across multiple locations.
- Strong understanding of Microsoft 365, SharePoint, OneDrive, and Windows environments.
- Experience with software licensing and vendor coordination.
- Strong troubleshooting and problem-solving skills.
- Ability to work in complex, high-risk, and multi-cultural environments.
- Experience in NGO or humanitarian IT support would be a bonus.
- Familiarity with Starlink systems and portal management preferred.
- Arabic language skills preferred.
About You
You will bring the following experience and skills.
Research shows that women and people of colour are less likely to apply to jobs, unless they meet every single requirement. If you’re excited about this role, but your experience doesn’t align with every criteria described, we encourage you to apply anyway, you could be exactly what we need!
