Trainings Officer

About ONSUR:

The International Association for Relief and Development (ONSUR) is a non-governmental organization established in early 2012 and registered in Syria. ONSUR is dedicated to implementing relief and development projects that empower local communities and promote a dignified life for vulnerable populations. , the organization operates through a network of execution offices in Syria, Lebanon, Iraq,Turkey, and Yemen. ONSUR delivers humanitarian assistance and sustainable development initiatives in conflict-affected regions, with a focus on transparency, community engagement, and long-term impact.

Location: Jordan - Amman

POSITION SUMMARY:

The Training Officer is responsible for the day-to-day implementation and follow-up of the Vocational and Technical Training Project. This includes beneficiary registration, attendance tracking, coordination with trainers and relevant stakeholders, documentation of project activities, and preparation of periodic reports.

The training program consists of three phases. The first phase is a one-month foundational training covering essential life skills, entrepreneurship, and business management. The second phase includes four months of specialized training in embroidery, marketing, and e-commerce. The final phase consists of three months of follow-up and individualized mentoring sessions conducted biweekly to support trainees in applying their acquired skills and progressing toward sustainable income-generating opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor the daily implementation of the training plan and ensure adherence to the approved schedule, curriculum, and training objectives.
• Coordinate beneficiary registration processes, maintain and regularly update participant records, and ensure proper filing of all related documentation and data.
• Collect and review attendance sheets for each training session and monitor trainees’ compliance with attendance requirements, ensuring a minimum attendance rate of 85% when stipulated by the project.
• Maintain continuous coordination with life skills, embroidery, marketing, and e-commerce trainers to ensure high-quality delivery and the availability of all required training materials and resources.
• Ensure the readiness of training venues, materials, equipment, supplies, and logistical arrangements in coordination with the project team.
• Monitor trainees’ progress and practical outputs, including embroidery products, professional portfolios, business plans, and digital marketing deliverables.
• Support the implementation of pre- and post-training assessments, satisfaction surveys, and feedback collection from trainees and trainers in coordination with the Monitoring, Evaluation, Accountability, and Learning (MEAL) team.
• Coordinate the post-training mentoring and follow-up phase for a period of three months, including biweekly one-on-one mentoring sessions for each trainee, and document progress, challenges, and agreed action plans.
• Support market linkage activities, self-employment opportunities, job placement initiatives, and the establishment of home-based and small businesses for trainees, as appropriate to the training pathway.
• Document project activities through photographs, forms, and reports, and contribute to the development of success stories and the preparation of the final project report.
• Comply with the organization's Code of Conduct, Safeguarding Policy, and Prevention of Sexual Exploitation, Abuse and Harassment (PSEA) standards, and report any complaints, concerns, or violations in accordance with established procedures.

Required Skills and Experience:

• Education: University degree in Business Administration, Education, Social Sciences, Development Studies, Project Management, or another relevant discipline.
• Experience: At least three (3) years of relevant experience in coordinating training programs, livelihoods initiatives, and/or economic empowerment projects. Demonstrated experience in beneficiary registration and management, attendance monitoring, trainer coordination, activity documentation, and periodic reporting is highly desirable.
• Computer Skills: Strong proficiency in Microsoft Word and Excel. Knowledge of e-commerce tools, digital marketing platforms, and/or handicraft production is highly desirable.
• Language: Good English & Arabic Language
• Other Requirements: Proven experience in the design, facilitation, and delivery of training programs, with the ability to effectively engage and support diverse groups of trainees.
• Technical Skills
• Excellent reporting and documentation skills, including the preparation of high-quality weekly, monthly, and final reports.
• Strong data management and record-keeping skills, with experience in maintaining beneficiary databases, attendance tracking systems, monitoring tools, and both hard-copy and electronic filing systems.
• Core Competencies and Soft Skills
• Excellent coordination, organizational, and problem-solving skills with strong attention to detail.

Child Protection Policy

ONSUR maintains a strict zero-tolerance policy toward all forms of child abuse and exploitation. The organization is fully committed to creating and maintaining a child-safe environment across all areas of its work. All employees are expected to uphold the highest standards of behavior to ensure the safety and well-being of children, and any breach of this policy will result in immediate disciplinary action.

Anti-Discrimination, Harassment, and Abuse Policy

ONSUR is an equal opportunity employer. We are committed to fostering a safe, inclusive, and respectful workplace for all. Discrimination, harassment, or abuse of any kind — whether based on race, ethnicity, religion, gender, age, disability, marital status, citizenship, or military status — is strictly prohibited and will not be tolerated.

All staff are expected to promote a culture of respect and integrity. Participation in any form of abuse, harassment (verbal, physical, or sexual), intimidation, or exploitation — whether inside or outside the workplace — is a violation of ONSUR’s core values and policies.

Diversity & Inclusion

ONSUR is strongly committed to gender equality and encourages qualified female candidates to apply for this position.