Manager, Hospital Administration

JOB SUMMARY

Defining, coordinating and monitoring the human, material and organizational means of the activities in the hospital according to IMC protocols, procedures and project objectives, the specificity of the targeted population and the availability of resources in order to guarantee the security, continuity and quality medical care for patients and their communities as well as to improve the health condition of the target population.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

MAIN TASKS AND RESPONSIBILITIES

Administrative Management

• Defining, planning and organizing the setup, sizing and budget for the hospital to efficiently maintain the continuity of healthcare quality, ensuring inter-departmental coordination with medical team managers and all hospital related activities. Coordinating and supervising, together with the medical services and team supervisors, the full deployment of activities and functions, to grant quality levels and a smooth delivery of medical services.
• Establishing processes to ensure all administrative procedures regarding the hospital are followed; including the proper and efficient use of hospital documents (i.e. discharge paper, transfer paper, etc.)
• In coordination with the Medical Director and the HR department, ensuring appropriate organization structure for all departments in the hospital and application and implementation of IMC’s HR policies and practices.
• In collaboration with the HR department, implementing the IMC health policy to ensure hospital staff’s safety, providing all prophylactic and preventive measures and emergency plans.
• In close collaboration with the HR Coordinator, planning and supervising the human resources processes (recruitment, training, performance evaluation, detection of potential, development and communication) of the medical departments/services of the hospital to ensure both the appropriate sizing and the amount of knowledge required, and to improve people capabilities, contribution and active participation.
• In close collaboration with the finance and programs departments, supervising the medical budget plan and budget approval, to early detect potential deviations, reporting them to the line managers, and proposing appropriate alternatives.

Quality of Care

• In close collaboration with the medical departments of the hospital, coordinating and supervising the implementation of the healthcare protocols, procedures and standards, assessing the different departments as well as providing technical support for medical doctors, to ensure the quality of medical activities in the health structure and that protocols, security and asepsis rules are followed by the medical personnel.
• Strengthening quality of care mechanisms in the hospital including regular clinical audits, hygiene audits, morbidity and mortality reviews, near-miss reviews and other systems meant to enhance patient care.
• In collaboration with the Pharmacy manager and Medical Director, ensuring availability of all necessary supplies and materials for patient care.

Statistics and Reporting

• Gathering relevant data and statistics of the different wards in the hospital, and participating in the monthly reports according to guidelines (i.e. SitReps, medical statistical reports, etc)
• Developing incident reports as and when required.

Representation

• Representing IMC on external forums including Health cluster, trauma working group etc.

Other

• In coordination with the Medical Director and the Mission lead, evaluating on a regular basis the pertinence and interaction of the hospital in its context, in view of the continuous analysis of the environment
• Ensuring, in cooperation with the logistics manager, that all hospital staff have the material and technical logistics support needed to ensure the quality of medical activities planned. In collaboration with the pharmacist and/or the logistics manager, ensure efficient use, availability and good storage conditions of drugs and medical equipment for nursing and medical activities.

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily comprehensive.

Job Requirements

MINIMUM QUALIFICATIONS

• Typically, a medical degree (Primary care physician) with a valid license to practice and be board certified or equivalent (board eligible). Master’s in public health preferable. An equivalent combination of relevant education and experience may be substituted as appropriate. • Typically, 6+ years of relevant Post Graduate medical experience, that should include developing country experience or in low-resource settings. • Experience in overseas programs relating to primary health care, maternal and child health, OB/GYN, HIV/AIDS, and communicable diseases preferably • Previous NGO experience preferable; prior experience with IMC is a plus. • Knowledge of healthcare regulations, accreditation standards, and hospital operations. • Experience in budgeting, financial analysis, and resource management. • Excellent organizational skills and ability to handle multiple tasks in a dynamic, high-pressure environment. • Strong leadership and team management skills. • Proven ability to identify complex problems and develop effective solutions to address operational challenges. • Experience in optimizing processes to improve efficiency, reduce costs, and enhance patient care outcomes. • Excellent communications skills, both oral and written. • Excellent self-motivation skills. • Ability to exercise sound judgment and excellent decision-making skills. • Extremely flexible, and can cope with stressful situations • Able to work effectively with various personalities and cultures • Ability to relate to and motivate local staff effectively. • Able to work with limited resources. • Willing to work in hardship areas with minimal resources. • Able to work under stress in harsh environments.

Additional Technical or Language Requirements

Ethical Conduct at International Medical Corps

As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.

International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.

As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Misconduct Disclosure Scheme

All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.