Case Manager

Organization: UOSSM USA

Location: Amman, Jordan

Contract: 2.5 months (extendable depending on funding), full-time

Number of positions: 2

Reports to: MHPSS Officer

Application deadline: 5. November.2026

About UOSSM USA and the Project

UOSSM USA is a humanitarian health organization working in Mental Health and Psychosocial Support (MHPSS). It is launching a 2.5 month MHPSS project in Amman, extendable depending on funding, for Gaza children with complex medical conditions (cardiac and renal/dialysis cases) and their accompanying caregivers, who are in Jordan for medical treatment.

The project reaches 200 beneficiaries (55 children and 145 caregivers) through a stepped-care model: psychosocial screening for everyone, general psychosocial support and group activities, individualized Case Management for those who need it, and referral to specialized services where needed. It is aligned with the IASC MHPSS Guidelines and Minimum Standards.

Position Summary

Case Managers support the screening process and provide individualized follow-up for children and caregivers who need more focused support, connecting them to the services they need.

Key Responsibilities

• Support the administration of initial psychosocial screening (K10/SDQ) and review screening findings and referrals alongside professional judgment and observation.
• Conduct comprehensive needs assessments for children and caregivers identified as needing individualized follow-up.
• Develop individualized Case Management plans with the child/family, and follow up regularly on progress.
• Coordinate access to services and facilitate referrals to MHPSS, protection, medical, social, or specialized services.
• Maintain confidential case files and update documentation according to the project's standards.
• Take part in case conferences and coordination meetings with the team, partners, and site staff.
• Identify and report protection and safeguarding concerns immediately through the agreed procedures.
• Contribute to monitoring, data collection, and reporting.
• Perform other related duties assigned by the supervisor.

Qualifications and Experience

• Bachelor's degree in Psychology, Social Work, Counseling, or a related field.
• \[At least 2\] years of experience in Case Management, preferably with children and families in humanitarian settings.
• Knowledge of child protection principles, confidentiality, and referral pathways in Jordan.
• Good communication and documentation skills in Arabic; working English.
• Experience with standardized screening tools is an asset.

Key Skills

Assessment, empathy and active listening, documentation, teamwork, coordination with service providers, ability to work with families under stress.

Disclaimer:

• Code of Conduct: We uphold a strict Code of Conduct that prohibits any form of misconduct, including sexual exploitation and abuse, trafficking in persons, and violations of ethical standards. This includes addressing conflicts of interest, fraud, corruption, and harassment; and reporting violations promptly, maintaining ethical standards.
• Compliance & Ethics: We strive to maintain the highest standards of compliance and ethics across all aspects of our work. As a member of the team, you are expected to uphold these standards and adhere to UOSSM USA's and donor compliance and ethics policies. This includes conducting your work with integrity and communicating these values to colleagues and partners, ensuring their adherence to these principles.
• Equal Opportunities: UOSSM USA is dedicated to fostering an inclusive and diverse work environment. We are committed to providing equal employment opportunities to all employees and qualified applicants, regardless of race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or veteran status.
• Safeguarding and Child Safeguarding: At UOSSM USA, we prioritize the safety and protection of all individuals within the communities we serve. All staff and contractors share the responsibility to safeguard and uphold the rights of vulnerable populations, including children and adults at risk. This commitment extends to preventing and addressing instances of sexual exploitation and abuse, as well as any form of exploitation, neglect, or trafficking in persons perpetrated by our staff or partners.