Communications and Campaigns Officer (Open only to Nationals in Lebanon, Syria or Jordan.)

Job Title: Communications and Campaigns Officer

Job Type: Open only to Nationals in Lebanon, Syria or Jordan.

Job Family: Communications and Campaigns

Department: Communications and Campaigns

Unit/Team:

Grade and Salary : C

Contract Type: Fixed Term

Location: Jordan (But Lebanon and Syria can be considered

Budget Holder: No

Reports to: (incl matrix reporting) Communications and campaigns coordinator- ActionAid Arab Region

Direct Reports :None

Matrix Reports:

DBS (CRB) / Police Check: Required

This role require travel Yes – within Arab Region

Role Overview:

The Communications and Campaigns Officer will work under the direct management and supervision of the Regional Communications and Campaigns Coordinator and support the implementation of ActionAid Arab Region’s communications and campaigns strategy across regional programmes and humanitarian responses. The role will strengthen the visibility of ActionAid’s work, coordinate communications with partners across the region, develop high-quality multimedia content, and ensure the timely delivery of donor visibility and communications products. Working closely with programme teams and partners, and under the guidance of the Regional Communications and Campaigns Coordinator, the Officer will contribute to storytelling, digital engagement, media products, and campaign implementation across Jordan, Lebanon, Syria, and Tunisia.

Areas of Responsibilities

Key Activities

Communications and Visibility

• Support in Implementing the regional communications and visibility plan.
• Develop high-quality communications materials including success stories, blogs, newsletters, press releases, fact sheets, presentations, and donor visibility products.
• Ensure all communications products comply with ActionAid branding and donor visibility requirements.
• Coordinate the production of communication materials with designers, photographers, videographers, translators, and consultants.
• Maintain and regularly update regional communications assets and multimedia libraries

Digital Communications and Storytelling

• Develop engaging content for social media platforms, including graphics, reels, videos, and digital campaigns.
• Draft compelling human-interest stories highlighting programme impact.
• Produce multimedia content including podcasts, short documentaries, interviews, and promotional videos.
• Support website and digital content updates.
• Monitor social media performance and prepare regular analytics reports with recommendations.

Partner Coordination and Programme Support

• Coordinate communications activities with partners across Jordan, Lebanon, Syria, and Tunisia.
• Follow up on the timely submission of stories, photographs, consent forms, quotes, and activity updates.
• Support visibility for programme launches, workshops, campaigns, donor visits, and regional events.
• Provide communications support to humanitarian responses and emergency interventions.
• Ensure communication deliverables are completed according to project workplans and donor requirements.

Communications, Influencing and Coordination

• Build and maintain effective working relationships with programme teams, partners, donors, consultants, and external service providers.
• Coordinate with internal teams to ensure consistent messaging across regional programmes.
• Support regional advocacy and campaign initiatives through strategic communications.
• Represent the Communications Unit in internal coordination meetings when required.

Other delivery on strategic/ functional priorities (Directorate-specific - maximum 5 KPIs)

• Deliver high-quality communication products within agreed timelines.
• Strengthen ActionAid Arab Region's digital visibility and audience engagement.
• Ensure timely implementation of donor visibility requirements.
• Maintain an organized communications archive and asset management system.
• Contribute to innovation and continuous improvement of communications approaches

PERSON SPECIFICATIONS

Education and Qualifications

• Bachelor’s degree in communications, Journalism, Media, Public Relations, Marketing, or another relevant field.
• Master's degree is an advantage.

Essential Experience

• Minimum 3–5 years of professional experience in communications, media, public relations, or digital communications.
• Experience working with NGOs, humanitarian, or international development organizations.
• Demonstrated experience in content creation, digital storytelling, newsletters, and social media management.
• Experience coordinating communication activities across multiple countries is an advantage.

Essential Knowledge

• Strategic communications and visibility.
• Digital communications and social media management.
• Storytelling and content development.
• Donor branding and visibility requirements.
• Humanitarian and development communications.
• ActionAid values and feminist leadership principles (desirable).

Essential skills

• Excellent writing and editing skills in English and Arabic.
• Strong graphic design skills (Canva and Adobe Creative Suite).
• Video editing skills
• Excellent coordination and organizational skills.
• Strong interpersonal and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and time management.

Language requirements

• Fluency in English and Arabic (written and spoken).
• French is an advantage

This Job Description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.

It is part of every staff member's responsibility to contribute to ActionAid International culture and comply with organisation’s values and code of conduct. Staff are also committed to:

• Leading Innovation and Change Establish a culture of excellence in respective team that values experimentation and continuous improvement
• Feminist Leadership: Championing feminist leadership principles and values including commitment to diversity and inclusion (race, gender, power)
• AAI Values Practice: Ensure personal and team culture that demonstrates all of AAI values including: Mutual Respect, Equity and Justice, Integrity, Solidarity with People Living in Poverty and Exclusion, Courage of Conviction, Independence and Humility
• Promoting a healthy and safe working environment: ActionAid is committed to promoting SHEA and Safeguarding policies and values and has a zero-tolerance policy for any form of sexual exploitation and abuse to create a safe working environment for the staff.