I am a hands-on Network and Systems professional with strong experience in technical support, network engineering, and NOC operations. Over the past few years, I’ve worked with high-profile clients and in telecom environments, providing effective solutions to ensure network continuity and performance. I enjoy tackling complex challenges and thrive under pressure—whether it's configuring routers, monitoring systems, or providing technical support. I take pride in delivering high-quality solutions while maintaining a collaborative, team-focused approach
• Diagnosed 50+ ADSL/VDSL faults monthly, achieving 98% first-contact resolution rate.
• Collaborated with field teams to reduce repeat escalations by 35% through root-cause analysis.
• Resolved 200+ escalated fiber network issues remotely (TeamViewer/RDP), boosting customer satisfaction scores by 20%.
• Streamlined service provisioning workflows, reducing client onboarding time by 40%.
• Monitored 500+ network nodes, reducing outage resolution time by 30% through proactive diagnostics.
• Spearheaded incident escalation workflows, resolving 95% of critical issues within 1 hour (exceeding SLA targets by 15%).
• Automated routine tasks using Python scripts, cutting manual workload by 25%.
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