Zain Youth: Retail Sales Trainee

الوصف

Job Purpose:

To perform the store activities communicated by the shop supervisor in terms of selling, collection, and customer care in compliance with ZAIN BH sales guidelines, business processes, and procedures

To assist customers by answering and responding to their inquiries, questions, and complaints with the highest degree of courtesy and professionalism in order to achieve customer service business objectives

To resolve tickets within SLA, troubleshoot and update logs, keep customers informed of the progress of solutions, and handle Mobile Number Portability (MNP) requests.

Job Responsibilities: 

• Sell Products and Services (post-paid and prepaid lines, handsets, accessories, vouchers) and all kinds of after-sales services for existing and new customers. [sales will be within targets quarterly. 
• Develop product knowledge by keeping up to date with service and product offerings as made available by ZAIN BH.
• Check and report problems on shop look and maintenance. Use the TABS system smoothly and without errors.
• Flexibility to handle additional tasks assigned by the team leader or the manager. Manage the opening and closing of shops in coordination with the team leader.
• Deliver and dispatch stock and handle stock count regularly in coordination with the team leader.
• Respond to customer inquiries, finding the correct answers by consulting systems, help desk, and other records.
• Assist subscribers in maintaining/updating customer accounts, billing inquiries & collect payments.
• Manage inventory at the point of sale, ensuring secure storage and assisting in reconciliations. Collect payments from customers in a secure and orderly manner.
• Handle issues and customer complaints, solve problems, log complaints in the system, and escalate the issues to management / Help Desk when appropriate.
• All drawers, cabinets, and displays containing handsets, devices, documents, or other valuable assets must be locked after each usage.
• Handle and count cash and other payments; responsible for reconciling payments against system records daily.
• Collect and verify the required documentation, such as ID, forms, and receipts. Hand them over to the shop supervisor at the end of the shift
• Continuously improve own performance in order to meet and exceed targets and objectives.
• Ensure compliance with all applicable policies & regulatory requirements on Information Security.
• Perform any other related tasks as assigned or needed. 

What Do You Need to Qualify

University students (2nd Year & Above). 

Experience is a plus. 

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000, providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.