Service Advisor (RecruitMe Plus)

الوصف

• Listen carefully to customer complaints, check the customer's vehicle, and record and complete all information with signatures in the check-in sheet as per customer request.
• Explain repair estimated costs, repair process, and delivery time with comprehensive information related to customer questions.
• Follow up on customer vehicle repair status with the job controller and ensure of completing repair works as per quality operation standards confirmed by the quality controller.
• Inform the customer about any additional work and obtain his approval if any is needed.
• Contact the customer to inform them about completing the repair work and vehicle readiness for receipt.
• Ensure satisfying the customer by doing required repairs on time and within the good quality of work.
• Receive and process the vehicles which need ordinary service, and ensure accomplished jobs with technical staff before delivery.
• Check and make sure that the reception area is clean and organized and all facilities (newspaper, coffee machine, PC., etc.)
• Available and working properly at the beginning of his shift on a daily basis.
• Prepare all daily reports required related to repair orders.
  

• Intermediate Level, Diploma in Automobile Engineering.
• Minimum 3 years in a similar position or related to business.
• Good knowledge of vehicles and tools, including their designs, uses, repair, and maintenance.
• Computer skills.
• Bilingual.
• Teamwork and co-operation