Network Operations Senior Engineer (Zakat, Tax and Customs Authority)

الوصف

JOB PURPOSE:

Jobholders at this level are capable of operating with minimal supervision. They work within guidelines and procedures in order to prepare more complex, specialized or ad-hoc reports in their related field. They contribute to the completion of milestones or operational targets within the assigned functional area. They undertake operational activities including Identification, installation, and maintenance upgrades to ZATCA’s networks. Perform periodical reviews and daily checks to ensure the proper operations of ZATCA’s networks. Handle troubleshooting, identification of root cause, and provision of technical support for incidents and tickets within SLA.  Participate in assessing change requests related to IT networks and their impacts on the IT networks. Develop periodical reports highlighting issues, challenges, and needed corrections in ZATCA networks.

ROLES AND RESPONSIBILITIES :

• Understand ZATCA’s networks operations and functionality to accordingly be able to perform needed maintenance and solve any raised issue properly
• Stay updated with all network capacity, expansion, and rollout plans, handle necessary network installations, upgrades, and maintenance as planned in cooperation with all stakeholders and functions, and report any defects to the relevant IT functions to take corrective actions
• Review change requests related to networks, evaluate their impact on IT strategy and IT enterprise architecture, set priorities and schedules in cooperation with relevant functions, and execute the change requests accordingly
• Implement networks infrastructure and connectivity business continuity and disaster recovery policies, frameworks, and mitigation plans in order to confirm their effectiveness, report issues and gaps to the relevant IT functions, and highlight recommendations for improvement
• Monitor the performance, health, and safety of IT network and datacentre facilities connectivity, generate performance reports against set of KPIs, assess the best course of action for optimization and improvement, and communicate reports to the relevant functions
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested

JOB QUALIFICATIONS AND REQUIREMENTS :

A minimum of 2 years of relevant experience

Bachelor’s degree in Computer Science, Information Technology, or equivalent is required