Arab Islamic Bank
Financial Services Employee (Customer Service, Financing & Operations)
July 2021 – Present
Managing daily cash operations, including deposits, withdrawals, check encashment and deposits, as well as domestic and international transfers.
Handling custody, follow-up, and reconciliation of returned checks and various types of bank cards.
Ensuring accuracy, compliance, and proper documentation for all cash and financial transactions in accordance with internal policies and regulatory requirements.
Opening, maintaining, and updating customer accounts, issuing bank cards, and ensuring compliance with Palestinian Monetary Authority regulations.
Issuing checkbooks and processing Murabaha financing transactions, including follow-up on installments and overseeing the collection of outstanding dues.
Providing tailored financial solutions and advisory support to customers while maintaining high service quality and customer satisfaction.
Processing internal and external checks, applying commissions on various transaction types, and executing salary transfers for institutions and organizations.
Performing end-of-day reconciliations to ensure transaction accuracy, system integrity, and balance consistency.
Preparing and dispatching official correspondence and financial reports to the head office and other branches.
Coordinating with relevant departments to streamline workflows, enhance operational efficiency, and ensure compliance with internal controls and regulatory requirements.
Accountant – Maintenance Center
Ramallah, Palestine
November 2019 – July 2021
Recorded all sales invoices related to maintenance services, including labor charges and spare parts.
Registered and monitored all cash and credit collections from customers, ensuring accuracy and proper documentation.
Posted purchase invoices for spare parts and consumables, and recorded daily operating expenses, including fuel, utilities, and petty cash.
Verified spare parts issued from inventory against approved work orders to ensure accuracy and proper control.
Prepared and updated daily cash and bank positions to support effective financial control.
Ensured proper filing and archiving of all invoices, receipts, and supporting documents for audit and reference purposes.
Reconciled spare parts inventory balances with system records and identified any variances for corrective action.
Prepared accounts receivable reports and tracked outstanding customer balances.
Followed up with customers on overdue payments to ensure timely collections and reduce receivables aging.
Developed strong leadership, organizational, and problem-solving skills while working in a dynamic and fast-paced environment.
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